Overview

In order to troubleshoot message issues, it is often very helpful to provide Cordial support with the original or raw message HTML that was sent to the contact. 

Below are a list of common email inbox providers with instructions on how to view the raw HTML and forward it to Cordial support.

• Gmail
• Yahoo
• Outlook Desktop
• Outlook.com
• Mac Mail

Gmail

View the original message HTML

Open the message, click the arrow in the top right of the message window, and choose Show Original.

Forward the original message HTML

Once you have the original message displayed, click the Download Original link to download the file as a .txt document. Forward that document as an attachment to the Cordial support team.

Yahoo

View the original message HTML

Open the message, click the More menu, which is represented by three dots in the top right of the message window, and choose View Raw Message.

Forward the original message HTML

Once you have the original message displayed, use the file menu to Save As a .txt or .html document. Forward that document as an attachment to the Cordial support team.

Outlook desktop

View the original message HTML

Open the message, click the Actions menu, then Other Actions, and then View Source.

Forward the original message HTML

Once you have the original message displayed, use the file menu to Save As a .txt document. Forward that document as an attachment to the Cordial support team.

Depending on your version of Outlook, you may have the Forward as Attachment option under either the Actions menu, the Other Actions menu, or by right clicking on the message and choosing More Actions.

Outlook.com

View original message HTML

Open the message, click the Actions menu under the arrow on the top right, then View Message Source.

Forward the original message HTML

Outlook does not allow copying the message code from the View Message Source window.

Mac Mail

View original message HTML

Select the message and under the View menu, choose Message, then Raw Source.

Forward the original message HTML

Once you have the original message displayed, use the file menu to Save As a plain text document. Forward that document as an attachment to the support team.