In This Section

Pause, Resume, Cancel, and Unschedule an Email Message Send

Overview

Batch messages can be paused, resumed, canceled, and unscheduled via the UI and REST API, giving you control over message sending in the event of unpredictable circumstances requiring your immediate attention.

Pause an Email Message

Once an email message has started sending, you are able to pause the message send.

Use case for pausing an email message

Problem:

You discover an issue on your site or landing page that needs to be resolved after you've sent a message.

Solution:

Before the message has completed sending you can pause message sending. Once the issue on your site is resolved, you can resume sending. If you need to make changes or edits to the message itself, you should use the cancel message functionality.

How to pause a message send

  1. Locate the message in the Email Sent list.
  2. Hover over the arrow next to the message name and select Pause.
  3. A pause icon will appear next to the send time. Hovering over the message send time will display more info about the send.

Resume an Email Message

When an email message send is paused you are able to resume the message send.

  1. Locate the message in the Email Sent list.
  2. Hover over the arrow next to the message name and select Resume.
Note on resuming email message sends:
  • Timezones that have passed during the window which the message was paused will send upon resume.
  • For throttled messages, the batch that was paused will complete upon resume. The next batch will go out at the eligible scheduled send time (unless the end date has passed).
  • If an audience changes during the message pause, any new contacts will be added to the send upon resuming. Contacts will never receive the message more than once.

Cancel an Email Message

Use case for canceling an email message

Problem:

You discover there is an error in your message body after you've already started sending.

Solution:

  1. Cancel the message.
  2. Copy the cancelled message as a draft.
  3. Make appropriate edits.
  4. Update the audience to exclude any recipients of the original message.
  5. Send the revised message.

How to cancel an email message send

  1. Locate the message in the Email Sent list.
  2. Hover over the arrow next to the message name and select Cancel.
  3. Once a message is canceled, it will be denoted with the canceled icon in the Send Time column.

Unschedule an Email Message

Use case for unscheduling an email message

Problem:

You discover that your scheduled batch message send date was input incorrectly or that the message needs to be edited before sending.

Solution:

  1. Navigate to Messages > Scheduled
  2. Hover over the arrow next to the message name and select Edit.

You will be notified that editing the message will change its status from scheduled to draft. Click Yes, Continue Editing to unschedule. Your message can now be edited and rescheduled.

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