Can I manually or programmatically re-subscribe a contact or email address?

Yes, you can do so in the following way:

• Select "Search Contacts"
• Select "Add Rule"
• Select "Channel-addresses"
• Type the email address in using "matches"
• Then in the upper right menu, select "View/edit individual subscriber results"
• Select the email address
• In the Channels panel, select "Edit"
• Select "Subscribed", then Save

You can also resubscribe a contact using the "contacts" POST or PUT API as follows:

{
  "channels": {
    "email": {
      "address": "myname@example.com",
      "subscribeStatus": "subscribed"
    }
  },
  "forceSubscribe": true
}

Disclaimer: Please note that re-subscribing a contact may require documentation of the reason and should only be performed in adherence of existing governing legislation. Consult your legal team if you are unclear about your practices and any possible legal implications or violations of modifying a contact's subscribe status.

Note: Changing the contact's subscribe status in the Cordial account to "subscribed" will not remove the contact from the MTA's suppression. You must contact Cordial support to remove the MTA suppression.