Overview

Cordial seamlessly connects to mParticle, empowering you to get the most out of your data. With our bi-directional integration, you can easily stream all of your data in and out of Cordial in real time.

Cordial streams mParticle real-time event and contact data related to sending, receiving, and engaging with messages across channels. Cordial’s event data includes supporting metadata and contact identifiers to help mParticle create a more holistic view of your customer.

You can learn how to send data from mParticle to Cordial here.

Event data

As events fire in Cordial, they are sent directly to mParticle. Each of the events below (along with all supporting metadata and contact identifiers) are included with the integration. 

Email channel events

Mobile channel events

Podium events

SMS channel events

REST channel events

Custom events

Enable and authenticate Cordial as a source

You can enable the mParticle integration by following the steps below.

1. Once you've created Cordial as a source in your mParticle account, copy the mParticle Key and Secret.

2. Log in to Cordial and navigate to Integrations > Partners.

3. Locate the the mParticle card and select Enable.

4. In the Outbound Feed Settings panel, paste in the Key and Secret from your mParticle source project.

Configure feed type

Select the desired feed type in the Outbound Feed Settings pane. Cordial can send events to mParticle via three different feeds:

• iOS: Predefined list of events generated by iOS SDK
• Android: Predefined list of events generated by Android SDK
• Unbound: Events not listed in iOS or Android feeds

If iOS or Android feeds are not available, their events are sent to the Unbound feed.

All data sent to an mParticle feed must be marked as either “development” or “production.” Set this to true in your test and QA environments.

Configure allowed and blocked events

In the Outbound Event Settings panel, you can choose to block or allow specific data events for each channel, and according to custom events. By default, "Block all events" is set for each case.

In order to prevent recursion, any event records that are marked as having mParticle as their origin source will automatically be blocked from being sent back to mParticle.

Configure contact data

When sending events to mParticle, you can configure the contact data that Cordial attaches to each event. A contact’s Cordial Identifier is automatically sent as a partner identity with each event.

Outbound attribute handling

Outbound attribute handling allows you to specify which Cordial attributes to pass to mParticle as contact attributes with each event. Available attributes are: string, date, number, and boolean.

For SMS and Email channels two fields are available: address and ss, which is short for subscribeStatus. For example: channels.channelName.address, channels.channelName.ss. 

Following mParticle’s recommended pattern, the attributes are prefixed with cordial_ when sent to mParticle. For example: cordial_cid, cordial_firstname.

Data example

Below is an example of a Cordial click event as passed to mParticle.

{
   "source_request_id":"99126-62b54bdc190dd2169946da15",
   "events":[
      {
         "data":{
            "custom_event_type":"other",
            "event_name":"message-sent",
            "custom_flags":{
               
            },
            "timestamp_unixtime_ms":"1656048620838",
            "event_id":"2229080450085888785",
            "source_message_id":null,
            "session_start_unixtime_ms":"0",
            "event_start_unixtime_ms":"0",
            "custom_attributes":{
               "cID":"62b44d91196272462701e54f",
               "action":"message-sent",
               "chnl":"email",
               "chnl-type":"email",
               "_id":"62b54bdc190dd2169946da15",
               "bmID":"99126:62b44daf08d94e4e3313897a:ot",
               "mcID":"99126:62b44daf08d94e4e3313897a:ot:62b44d91196272462701e54f:1",
               "sp.stp":"sparkpost",
               "sp.ed":"gmail.com",
               "sp.mTags.0":"batch_scheduled_CTZ530776796",
               "sp.tpIPpool":"shared2",
               "name":"batch_scheduled_CTZ530776796",
               "subject":"batch_scheduled_CTZ530776796"
            },
            "is_goal_defined":false,
            "lifetime_value_change":0,
            "lifetime_value_attribute_name":null,
            "data_connection_type":null,
            "event_num":0,
            "view_controller":null,
            "is_main_thread":null,
            "canonical_name":null,
            "event_system_notification_info":null
         },
         "event_type":"custom_event"
      }
   ],
   "device_info":{
      "brand":null,
      "product":null,
      "device":null,
      "android_uuid":null,
      "device_manufacturer":null,
      "platform":"Unknown",
      "os_version":null,
      "device_model":null,
      "screen_height":0,
      "screen_width":0,
      "screen_dpi":0,
      "device_country":null,
      "locale_language":null,
      "locale_country":null,
      "network_country":null,
      "network_carrier":null,
      "network_code":null,
      "network_mobile_country_code":null,
      "timezone_offset":null,
      "build_identifier":null,
      "http_header_user_agent":null,
      "ios_advertising_id":"00000000-0000-0000-0000-000000000000",
      "push_token":null,
      "cpu_architecture":null,
      "is_tablet":null,
      "push_notification_sound_enabled":null,
      "push_notification_vibrate_enabled":null,
      "radio_access_technology":null,
      "supports_telephony":null,
      "has_nfc":null,
      "bluetooth_enabled":null,
      "bluetooth_version":null,
      "ios_idfv":"00000000-0000-0000-0000-000000000000",
      "android_advertising_id":"00000000-0000-0000-0000-000000000000",
      "build_version_release":null,
      "limit_ad_tracking":null,
      "amp_id":null,
      "is_dst":false,
      "roku_advertising_id":"00000000-0000-0000-0000-000000000000",
      "roku_publisher_id":null,
      "microsoft_advertising_id":null,
      "microsoft_publisher_id":null,
      "fire_advertising_id":"00000000-0000-0000-0000-000000000000"
   },
   "application_info":{
      "application_name":null,
      "application_version":null,
      "application_build_number":null,
      "install_referrer":null,
      "package":null,
      "os":"OutOfBand",
      "apple_search_ads_attributes":null
   },
   "user_attributes":{
      "cordial_cID":"62b44d91196272462701e54f"
   },
   "deleted_user_attributes":null,
   "user_identities":{
      "customer_id":"62b44d91196272462701e54f"
   },
   "environment":"development",
   "ip":"",
   "integration_attributes":null,
   "source_info":{
      "channel":"partner",
      "partner":"Cordial",
      "replay_request_id":null,
      "replay_job_id":null,
      "is_historical":false
   },
   "mp_deviceid":"00000000-0000-4000-8000-0000000022fa",
   "attribution_info":null,
   "timestamp_unixtime_ms":1656048620838,
   "batch_id":"-7297337031652824529",
   "mpid":"-4865041417284204612",
   "sdk_version":null,
   "context":{
      "location":{
         "latitude":0,
         "longitude":0,
         "accuracy":0,
         "country_code":null,
         "region_code":null,
         "postal_code":null,
         "dma_code":0,
         "location_source":"unknown",
         "city_name":null
      }
   }
}