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  1. Cordial Knowledge Base
  2. FAQs

FAQs

Platform Functionality

  • How are Message IDs created, defined and used?
  • How are dates and times stored and displayed?
  • Why are my tracked links showing as a curly brace in the link performance page?
  • Why am I unable to save an audience rule?
  • How do I load a list into Cordial?
  • Can I add attachments to a message send?
See all 11 articles

Deliverability

  • Do hard bounces get marked as "unsubscribed"?
  • How can I see the headers of an email message?
  • How do I move an existing “from” domain to Cordial?
  • What factors could contribute to message delivery delays?
  • When is a contact's email flagged as invalid?
  • Why is my message sending slow or stalled?
See all 7 articles

Privacy and Compliance

  • Apple's Mail Privacy Protection
  • CCPA: What You Need to Know
  • What is GDPR and how do I comply?
  • GDPR & Deliverability Overview

Email Rendering

  • How can I further reduce the email file size?
  • Why are special characters not rendering in emails?
  • How do I view and forward the original message HTML in an email Inbox?
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