FAQs

Platform Functionality

• How are Message IDs created, defined and used?
• How are dates and times stored and displayed?
• Why are my tracked links showing as a curly brace in the link performance page?
• Why am I unable to save an audience rule?
• How do I load a list into Cordial?
• Can I add attachments to a message send?

See all 11 articles

Deliverability

• Do hard bounces get marked as "unsubscribed"?
• How can I see the headers of an email message?
• How do I move an existing “from” domain to Cordial?
• What factors could contribute to message delivery delays?
• When is a contact's email flagged as invalid?
• Why was a Contact given an unsubscribed status?

Privacy and Compliance

• Apple's Mail Privacy Protection
• CCPA: What You Need to Know
• What is GDPR and how do I comply?
• GDPR & Deliverability Overview

Email Rendering

• How can I further reduce the email file size?
• Why are special characters not rendering in emails?
• How do I view and forward the original message HTML in an email Inbox?