FAQs

Platform Functionality

• How are dates and times stored and displayed?
• Why are my tracked links showing as a curly brace in the link performance page?
• Why am I unable to save an audience rule?
• How do I load a list into Cordial?
• Can I add attachments to a message send?
• How do I load a list of unsubscribed contacts?

See all 10 articles

Deliverability

• Why is My Message Sending Slow or Stalled?
• Why was a contact given an unsubscribed status?
• When is a contact's email flagged as invalid?
• Do hard bounces get marked as "unsubscribed"?

Privacy and Compliance

• GDPR & Deliverability 101
• What is GDPR and how do I comply?

Email Rendering

• Why are special characters not rendering in emails?
• How do I view and forward the original message HTML in an email Inbox?