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Why are special characters not rendering in emails?

If you are sending emails that contain a foreign language, it is likely that you are using special characters that may not render correctly in the email inbox.

For example:

Olá Mundo

May render in the inbox as:

Olá Mundo

Solution

  1. Convert all special characters to HTML entities.  You can use an HTML Character Converter such as provided by Email on Acid.

    For example:

    Olá Mundo

    Should be converted to:

    Olá Mundo
  2. Alternatively you can add the following code to the first line of your HTML document:
    <?xml encoding="utf-8" ?>

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