Message Reports

Overview

Message reports allow you to view detailed data about messages sent from Cordial. In addition to the Message Reports page in Analytics, reports are also available on individual message performance pages for both batch messages and automated messages.

Create a Message Report

To generate message reports, navigate to Analytics › Message Reports.

The default view shows data for all messages over the past 7 days.

You can filter the view by:

• Message type
  • All messages
  • Automation Templates
  • Batch messages
• Message name
• Message tag(s)
  • All selected tags
  • Any selected tags
• Date
  • Past 7 days
  • Past 30 days
  • Past 90 days
  • Custom date range

Data columns display:

• Message name
• Subject
• Tags (upon file export)
• Sent date
• Sent
• Bounced
• Bounce rate
• Bounced soft
• Bounced hard
• Delivered
• Delivered rate
• Open totals
• Opens unique
• Open rate
• Clicks total
• Clicks unique
• Click rate
• CTOR (click to open rate)
• Complaints total
• Complaint rate
• Opt out totals
• Opt out rate
• Revenue
• Total purchases
• AOV

Export Message Reports

To export message reports to a CSV file, set up your filters and expand the Export Settings section below the filters. You will have the option to name the export job, export file name, and choose KPI columns to be included in the export file.

If downloading the report locally, the Jobs Widget will expand to show the export job status. Click View all jobs from the expanded Jobs Widget window to view your export request listed as the first entry in the jobs table.

Depending on the file size and number of concurrently requested jobs, the job status may be Pending or Processing. Refresh the jobs page to view the latest status update.

When the job status changes to Done, hover the arrow next to the job ID and download the file locally.

In the next article learn about Event Data Reports.