Message Reports

Message Report Overview

Message reports allows you to view detailed data about messages sent from Cordial. In addition to the Message Report page in analytics, reports are also available on individual message performance pages for both batch messages and automated messages.

Create a Message Report

To view message reports, navigate to Analytics › Message Reports.

The default view shows data for all message over the past 7 days.

You can filter the view by:

• Message type
  • All messages
  • Automation Templates
  • Batch messages
• Message name
• Message tag(s)
  • All selected tags
  • Any selected tags
• Date
  • Past 7 days
  • Past 30 days
  • Past 90 days
  • Custom date range

Data columns display:

• Message name
• Subject
• Sent date
• Sent
• Bounced
• Bounce rate
• Bounced soft
• Bounced hard
• Delivered
• Delivered rate
• Open totals
• Opens unique
• Open rate
• Clicks total
• Clicks unique
• CTOR (click to open rate)
• Complaints total
• Complaint rate
• Opt out totals
• Opt out rate
• Revenue
• Total purchases
• AOV

Export a Message Reports

To export a message report to a CSV file, click the Export button at the top right of the page, give the export a name, and click Submit.

The CSV will be downloaded to your local machine.

In the next article learn about Event Data Reports.