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User Management


You can manage individual users and their level of system access in your Cordial account from the Users page. All account users should have their own login credentials and be granted the appropriate level of access through assigned roles.

Learn more about User Roles and Permissions.

Add a New User

To add a new user, navigate to the Users page from the account menu in the upper right corner of the platform.

You will see a list of existing users in your account. Click Invite to add a new user.

Provide the user's email address and choose one or more roles to grant the appropriate set of permissions to this user.

An account invitation will be sent to the email address you provided and the user's status will be set to Invite pending.

To activate their account, the user is asked to provide a username (the same email address) and create an account password.

After successfully activating the account, the user will be taken to the confirmation page. The user's status will change to Active.

Manage Users

With sufficient permissions, you will be able to perform some or all of the user management functions shown below.

Note: A user cannot update the roles of another user with higher level permissions than their own.

Hover the arrow next to the user name to see the available options:

  • Edit - Update user's assigned roles
  • Revoke access - Invalidate user's access to your account
  • Resend invite - Send the account invitation email to a user whose invite status is pending
  • Cancel invite - Rescind the account invitation previously sent to a user


In the next article learn about API keys.



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