Overview

You can import lists of unsubscribed contacts using a Data Job.

Import a list of unsubscribed contacts

1. Create a CSV file with your first column header of channels.email.address and your second column with a header of channels.email.subscribeStatus.

2. In the first column, place your email addresses.

3. In the second column, place the text unsubscribed.

4. Navigate to Data Jobs > Create New Data Job > Import Contacts to import the file into Cordial.

5. Select Import all contacts (insert new contacts and update existing contacts) if you want to both add new contacts and update existing contacts or Ignore new contacts (only update existing contacts) if you simply want to update the existing contacts.

Once you upload a list and mark a contact as unsubscribed, subsequent uploads with values of subscribed or none will not be honored. This protects from any accidental upload of a new file from overwriting a previously unsubscribed contact. You can manually change the subscribe status of a contact using the UI, or through the contacts API.

5. A sample CSV file might look like this:

channels.email.address,channels.email.subscribeStatus
john@example.com,unsubscribed
mary@example.com,unsubscribed