Overview
The Message Analytics Export resource creates an export job to download and store a file of message analytics from the Cordial database to an external location. The exported file can be downloaded via Cordial UI, FTP/SFTP, sent to Amazon S3 bucket, and sent to Google Cloud Storage bucket.
- API Set Name: messageanalyticsexport
Message experiment results are not available for export via the message analytics export API endpoint. Experiment results can be exported for individual batch and automated messages via the UI.
Additional information
- This resource uses the JSON request information to define the target host location of the file, the transport protocol, the external host login authentication information and the fields to include in the file.
- It is important to note that this resource is not a collection of exports, but is a resource that initiates export processing by creating an export job.
- Export status information is available through the "jobs" resource. To access the Jobs page via Cordial UI, click on the icon at the top right of the application header.
- Export supports file types "CSV" and "JSON".
- Export files made available for download via the UI will be stored for 30 days from the date of the export.
POST /messageanalyticsexport
Method | URI Path |
---|---|
POST | /messageanalyticsexport |
Creates an export job using the JSON body information. |
Parameters
* Required
Parameter | Type | Description | Example |
---|---|---|---|
name | string | Defines the export job name. If provided, this value will be displayed next to the job ID on the Jobs Widget page. | BatchAnalyticsExport |
fileName | string | Defines the export file name. | march_batch_export |
*exportType | string | Defines the type of the file to be exported. Possible Values: csv, json (lowercase) |
JSON |
selected_timeframe_start | string | Start date and time of selected time period to be exported. | 2018-03-24T00:00:00.000Z |
selected_timeframe_end | string | End date and time of selected time period to be exported. | 2018-03-24T23:59:59.999Z |
selected_channel | string | Filter export results by the messaging channel. Note that some of your channels may have custom keys. | |
type | string | Defines the message type to be exported. Possible Values: batch, automation, orchestration, both (deprecated), all |
both |
selected_orchestration_name | string | The name of the orchestration to be exported. Not available when type is batch. | Birthday Series |
selected_orchestration_id | string | The ID of the orchestration to be exported. Not available when type is batch. | 710bd8c1351e20754712ac01 |
selected_message_name | string | The name of the specific message to be exported. Not available when type is batch. | April Promo |
selected_message_tags | array |
Export analysis for messages with specific message tags. Not available when type is batch. |
["welcome","promo"] |
selected_message_tags_operator | string | Export analysis for messages with any or all of the provided message tags. Possible Values: any, all |
any |
selected_audience_names | array | List of audience names used in the report. | ["all_contacts","another_audience_name"] |
selected_audience_ids | array | List of audience IDs used in the report. | ["5d0bc016a0826a7e6f049401","7d98f779661cea7b06dc918e9198534b"] |
showHeader | boolean | For use when export type is "CSV" to determine if first row will display column names. Possible Values: true, false |
true |
viewMode | string | Filters message performance results by day/hour, by message type, or all messages as a total. Possible Values: by_message, by_message_type, as_total | by_message_type |
includeTotalsRow | boolean | For use when export type is "CSV" to determine if last row will display an aggregate total. Possible Values: true, false | true |
rollupAutomations | boolean | Aggregates automation messages with the same message ID into a single row. Possible Values: true, false | true |
*destination Note: This parameter is only required if SFTP, FTP, S3, or Google Cloud Storage (GCS) is used as the destination. |
|||
type | string | Defines the destination type. Possible Values: AWS, FTP, SFTP, S3, GCS |
sftp |
server |
string | Domain or IP address for the FTP/SFTP server. | sftp.example.com |
port (required if type is FTP or SFTP) |
number | Defines the port number for the FTP or SFTP server. | 22 |
username (required if type is FTP or SFTP) |
string | Defines the username for FTP or SFTP authentication. | username |
password (required if type is FTP or SFTP) |
string | Defines the password for FTP or SFTP authentication. | password |
aws_access_key_id (required if type is S3) |
string | Defines the public AWS access key ID. | A1234567890 |
aws_secret_access_key (required if type is S3) |
string | Defines the secret AWS access key. | B1234567890 |
aws_bucket (required if type is S3) |
string | Defines the AWS bucket name. | bucket |
aws_region (required if type is S3) |
string | Defines the AWS region. | us-west-2 |
gcs_bucket | string | Defines the GCS bucket name. | bucketname |
path (required if type is FTP, SFTP, S3 or GCS) |
string | If type is S3: path to folder and file. If type is FTP, SFTP, or GCS: path to folder. | S3: /folder/analyticsExport.csv FTP: /folder, GCS: /folder |
columnHeaders "columnHeaders": [ { "name": "_id", "label": "Message ID" }, { "name": "name", "label": "Message Name" }, { "name": "subject", "label": "Message Subject" }, { "name": "tags", "label": "Message Tags" }, { "name": "sendTime", "label": "Sent Date" }, { "name": "totalSent", "label": "Sent Total" }, { "name": "totalBounced", "label": "Bounced Total" }, { "name": "bounceRate", "label": "Bounce Rate" }, { "name": "bouncedHard", "label": "Bounced Hard" }, { "name": "bouncedSoft", "label": "Bounced Soft" }, { "name": "delivered", "label": "Delivered total" }, { "name": "deliveryRate", "label": "Delivered rate" }, { "name": "opensTotal", "label": "Opens Total" }, { "name": "opensUnique", "label": "Opens Unique" }, { "name": "openRate", "label": "Open Rate" }, { "name": "clicksTotal", "label": "Click Total" }, { "name": "clicksUnique", "label": "Clicks Unique" }, { "name": "ctor", "label": "Click To Open Ratio" }, { "name": "clickRate", "label": "Click Rate" }, { "name": "complaintsTotal", "label": "Complaints" }, { "name": "complaintRate", "label": "Complaint Rate" }, { "name": "optoutsTotal", "label": "Opt Outs" }, { "name": "optoutRate", "label": "Opt Out Rate" }, { "name": "revenue", "label": "Message Revenue" }, { "name": "totalPurchases", "label": "Total Purchases" }, { "name": "aov", "label": "Average Order Value" }, { "name": "messageKey", "label": "Message Key" }, { "name": "messageType", "label": "Message Type" }, { "name": "lastSendDate", "label": "Last Sent Date" }, |
|||
name | string | Data field name as it appears in the Cordial database. | ctor |
label | string | Custom column header label to accompany the field name. | Click to Open Rate |
Example JSON requests
UI - CSV
The following will initiate an export job of sent batch message analytics for March 25 into a CSV file that will be available via the UI on the Jobs page.
{ "name": "batch_analytics_m25", "exportType": "csv", "destination": { "type": "aws" }, "showHeader": true, "selected_timeframe_start": "2019-03-24T00:00:00.000Z", "selected_timeframe_end": "2019-03-25T23:59:59.999Z", "type": "batch" }
FTP - CSV
The following will initiate an export job of sent batch message analytics for March 25 into a CSV file via FTP download.
{ "name": "batch_analytics_m25", "exportType": "csv", "destination": { "type": "ftp", "server": "ftp.example.com", "port": 21, "username": "cordial@example.com", "password": "cordial", "path": "/folder" }, "showHeader": true, "selected_timeframe_start": "2019-03-24T00:00:00.000Z", "selected_timeframe_end": "2019-03-25T23:59:59.999Z", "type": "batch" }
Amazon S3
The following will initiate an export job of sent batch message analytics for March 25 into a CSV file via Amazon S3.
{ "name": "batch_analytics_m25", "exportType": "csv", "destination": { "type": "s3", "aws_access_key_id": "A1234567890", "aws_secret_access_key": "B1234567890", "aws_bucket": "my_bucket", "aws_region": "us-west-2", "path": "/folder" }, "showHeader": true, "selected_timeframe_start": "2019-03-24T00:00:00.000Z", "selected_timeframe_end": "2019-03-25T23:59:59.999Z", "type": "batch" }
We recommend omitting the trailing slash right after your S3 path name to avoid duplicate slashes being added by default. For example, use /folder
instead of /folder/
.
Google Cloud Storage
The following will initiate an export job of sent batch message analytics for March 25 into a CSV file via Google Cloud Storage (GCS).
Your Google Cloud Storage integration must be enabled in the Cordial Marketplace.
{ "name": "batch_analytics_m25", "exportType": "csv", "destination": { "type": "gcs", "gcs_bucket": "bucketname", "path": "/folder" }, "showHeader": true, "selected_timeframe_start": "2019-03-24T00:00:00.000Z", "selected_timeframe_end": "2019-03-25T23:59:59.999Z", "type": "batch" }
FTP - JSON
The following will initiate an export job of all sent batch message click analytics into a JSON file via FTP download.
Each record is returned as a separate line consisting of a single JSON object (not an array of JSON objects).
{ "name": "batch_clicks_m25", "exportType": "json", "destination": { "type": "ftp", "server": "ftp.example.com", "port": 21, "username": "username@example.com", "password": "password", "path": "./" }, "showHeader": true, "selected_timeframe_start": "2019-03-24T00:00:00.000Z", "selected_timeframe_end": "2019-03-25T23:59:59.999Z", "type": "batch", "columnHeaders": [ { "name": "_id", "label": "Message ID" }, { "name": "name", "label": "Message Name" }, { "name": "subject", "label": "Subject" }, { "name": "tags", "label": "Message Tags" }, { "name": "sendTime", "label": "Sent Date" }, { "name": "totalSent", "label": "Sent Total" }, { "name": "clicksTotal", "label": "Click Total" }, { "name": "clicksUnique", "label": "Clicks Unique" }, { "name": "ctor", "label": "CTOR" } ] }
Additional examples
The following will initiate an export job of sent automation message analytics aggregated by message type and totals for March 25 into a CSV file that will be available via the UI on the Jobs page.
Aggregate Results
{
"name": "batch_analytics_m25",
"exportType": "csv",
"destination": {
"type": "aws"
},
"showHeader": true,
"selected_timeframe_start": "2019-03-24T00:00:00.000Z",
"selected_timeframe_end": "2019-03-25T23:59:59.999Z",
"type": "automation",
"rollupAutomations": true
}
Show results by message type and add totals row
{
"name": "batch_analytics_m25",
"exportType": "csv",
"destination": {
"type": "aws"
},
"showHeader": true,
"selected_timeframe_start": "2019-03-24T00:00:00.000Z",
"selected_timeframe_end": "2019-03-25T23:59:59.999Z",
"type": "automation",
"viewMode": "by_message_type",
"includeTotalsRow": true
}
The following will initiate an export job of sent batch message analytics aggregated by audience names into a CSV file that will be available on the Jobs page in the UI.
{ "name": "API-group-by-audience", "exportType": "csv", "destination": { "type": "ftp", "server": "ftp.example.com", "port": 21, "username": "cordial@example.com", "password": "cordial", "path": "/folder" }, "showHeader": true, "selected_timeframe_start": "2019-03-24T00:00:00.000Z", "selected_timeframe_end": "2019-03-25T23:59:59.999Z", "type": "batch", "selected_audience_names": ["all_contacts", "another_audience_name"] }
The following will initiate an export job of sent batch message analytics aggregated by audience IDs into a CSV file that will be available on the Jobs page in the UI.
You can't use the audience name and audience ID requests at the same time. Either name or ID can be used for one request.
{ "name": "API-group-by-audience", "exportType": "csv", "destination": { "type": "ftp", "server": "ftp.example.com", "port": 21, "username": "cordial@example.com", "password": "cordial", "path": "/folder" }, "showHeader": true, "selected_timeframe_start": "2019-03-24T00:00:00.000Z", "selected_timeframe_end": "2019-03-25T23:59:59.999Z", "type": "batch", "selected_audience_ids": ["5d0bc016a0826a7e6f049401", "7d98f779661cea7b06dc918e9198534b"] }
Example request URIs
The following URI in conjunction with the JSON will perform the POST.
http://<path>/messageanalyticsexport
Error responses
The Cordial API will return an error object with an errorKey
and message
if there is a problem with an API call. Below is a list of errors specific to the Message Analytics Export API endpoint, along with suggested modifications to resolve each error. If you receive an error from this API endpoint that is not listed in this table, it is likely recorded within the Global API Error Responses page.
errorKey | Message | Modifications |
---|---|---|
MESSAGE_ANALYTICS_EXPORT_TIMEFRAME_END_BEFORE_TIMEFRAME_START | selected_timeframe_end' cannot be in past in comparison with 'selected_timeframe_start' | The provided start time needs to occur before the provided end time. |
MESSAGE_ANALYTICS_EXPORT_MESSAGE_TAGS_MESSAGE_NAME_CONFLICT | Please use only one from existing filters 'selected_message_tags' or 'selected_message_name' | Either a specific message or message tags may be used. |
MESSAGE_ANALYTICS_EXPORT_FILTER_MESSAGE_TAGS_OPERATOR_IS_NOT_SUPPORTED | Not supported value for selected_message_tags_operator. | The possible values for this key are: any or all. |
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