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Multi-factor authentication


Multi-factor authentication (MFA for short) is a method of granting account access using more than one authentication method. For instance, instead of merely keying a password to log into an account, MFA might require a verification code sent through SMS or a third-party app to be entered as well.

Based on your company's security policies, every user can enable or disable MFA in their account.

MFA will be enabled for all new users by default. If MFA is disabled for any of your users and needs to be enabled, the individual users must do so through their account settings as outlined below. Users with sufficient access permissions can view the MFA status of all other users from the Users page.

Set up multi-factor authentication

Each user must complete these steps to enable MFA for their individual account.

1. Log into your Cordial account and navigate to Account & Password using the top right navigation menu.

2. Under Multi factor authentication, click the Enable button.

3. Next, open your MFA app. If you do not already have one, download the Google Authenticator App from the Google Play Store or the Apple App Store. Use the Google Authenticator app to scan the QR code or enter the written code into the Enter code from device field.

4. Moving forward, whenever you log into your Cordial account, you will be prompted to enter your password along with the authentication code provided in your MFA app.

Multi-factor authentication status

If you are an admin user, you can view the MFA status of all other users by navigating to the Users page from the top right navigation menu.

Reset multi-factor authentication

To reset MFA for a user, please submit a ticket. Be sure to specify which username (i.e., email address) needs its MFA reset.


1 comment

  • Comment author
    Jason Ullmer

    Can we add a way to increase the time out period?   - feels like this is way too short a period and I am always looking for my phone to unlock Cordial. 


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