Overview

Use the Quiet Hours scheduler to set a window of time when contacts will not receive messages. This helps you ensure compliance, avoid waking people up with intrusive messages, and guarantee that promotional content gets in front of contacts at the optimal time.

You can set a Quiet Hours window in event-triggered message automations, SMS batch messages, and Podium Orchestrations.

Set Quiet Hours in event-triggered automations

1. Navigate to Automations > Create New Automation and complete the required fields.

2. From within your message automation, select Event Triggered under Sending Methods on the left.

3. In the Trigger Events window, select Enable quiet hours.

4. Configure your Quiet hours time frame.

5. Under After quiet hours end, configure how you want to proceed with message processing following your Quiet Hours window by selecting one of the following options:

• Resume sending to remaining contacts
• or Cancel sending to remaining contacts

Set Quiet Hours in SMS batch messages

You can set Quiet Hours for your SMS batch messages to ensure that you're communicating with people at the optimal time and adhering to the Telephone Consumer Protection Act (TCPA) guidelines.

To be compliant with TCPA, we recommend that you only send SMS messages between the hours of 11 am and 8 pm.

1. Navigate to Messages > Create New Message and select SMS from the Channels dropdown.

2. Give your message a name, add any desired tags, and click Continue. 

3. Click Edit in the Schedule pane.

4. Configure Quiet Hours for your message under the Quiet Hours section.

By default, SMS Quiet Hours are set to comply with the Telephone Consumer Protection Act. You can further configure Quiet Hours for your SMS message by setting a Quiet Hours time frame.

If an SMS message delayed by Quiet Hours is scheduled to send within an hour of Quiet Hours ending, it will experience a slight additional delay. Example: A message is scheduled to send at 2:30 pm. Your Quiet Hours window ends at 2:45. The message will send at 4:00 pm.

Set Quiet Hours in a Podium Orchestration

The Podium Orchestrations Quiet Hours option is available when using a contact profile data trigger or real-time behavior trigger for automated messages.

The Quiet Hours option is not available when the action is a Data Job.

1. Navigate to Automations > Podium Orchestrations and create or select an automation.

2. Click the Delay pane in your Orchestration and select Enable Quiet Hours.

3. Configure your quiet hours window.

Customize by contact

In order to customize Quiet Hours by contact, your account should have an attribute designated as the primary time zone, and contacts should have a value set for that attribute. If the primary time zone attribute does not exist, or has not been set for a contact, your account's time zone will be used as the default.

Contacts with a phone number will have their time zone attribute based on their SMS area code if it's not already set.