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September 2026

WhatsApp channel

You can now send WhatsApp messages from Cordial as one-time sends, automations or orchestrations. Build messages from your approved WhatsApp templates with personalization, target contacts by WhatsApp activity in Audience Builder, and track reads, clicks, and fallbacks in Message Reports. Learn more about WhatsApp.

Mobile In-app message screen targeting

In-app message settings now include a Location Targeting section. You can choose which app screen a message appears on, selecting iOS and Android screens separately, and the message displays on the first matching screen the contact visits. The screen picker shows when each screen was last viewed and how many times it was viewed over the past 30 days. Contact your CSM to enable this feature. Learn more about in-app message screen targeting.

RCS reporting updates

RCS performance metrics are now available on the Main Dashboard. Two new metrics, RCS Clicked (Adjusted) and Fallback SMS Clicked (Adjusted), report human clicks and adjusted rates broken out by send type in message stats, the dashboard, and exports. Note: RCS Read Rate is now RCS Read Unique Rate and is calculated as unique reads divided by delivered. Existing RCS read figures appear relabeled and recalculated. Learn more about RCS.

Mobile push preview

The push message preview now displays a realistic collapsed notification card for both iOS and Android, using your app's icon and name. The preview refreshes automatically when you save branding changes. Learn more about mobile push messages.

SMS unsubscribe keyword detection in all countries

Unsubscribe keyword detection for SMS replies is now supported for all countries. Learn more about SMS unsubscribe settings.

Sculpt Blocks selection in the Simple Editor

The Simple Editor now allows Sculpt Blocks to be directly added. Select from any of your Sculpt Block, configure, preview and send. Learn more.

Shopify integration improvements

Numerous improvements and fixes have been added to the Shopify Integration. 

  • Customer metafields from all namespaces now sync to Cordial, and order syncs capture the complete line-item list and correct discounts. 
  • Stores with invalid Shopify access are detected automatically and their syncs are stopped so you can reconnect them. 
  • Cordial API key in the Shopify app now show the specific reason a key was rejected. 
  • Failed-item records and sync job logs older than 30 days are now removed daily

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