Batch messages can be sent immediately, scheduled for a future date, and throttled according to audience size or maximum number of batches. You can use these options to make sure you reach the right contacts at the right time.
Send a batch message immediately
Messages are set to send immediately by default.
1. To create a new message, log into cordial and navigate to Messages > Create New Message.
2. When all the required content is provided in your message, you will see the option to Send Message.
Schedule for a future date
1. If you would like to schedule a batch message to be sent on a future date, click the Edit button in the Schedule Sending pane and choose Schedule for future date.
2. Choose the date and time you would like the message to be sent and click Save.
3. If all required content is provided, the Schedule Message button will become available on the left side of your message creation page.
Edit a scheduled message
Scheduled messages can be located by navigating to Messages > Scheduled. Hover over the arrow next to the scheduled message name to reveal available options including Edit, Copy as Draft, Remove, and Unschedule.
When attempting to edit a scheduled message, you will be notified that the message status will change from scheduled to draft. Click Yes, Continue Editing to proceed. Your message can now be edited and rescheduled.
Schedule a send according to contact's time zone
When scheduling a message for a future date, you can set the scheduled send time according to a contact's time zone. In order for this option to become available, you need to designate a contact attribute as the contact's primary time zone.
When scheduling your message, choose Contact's time zone in the Schedule time menu.
Throttle a batch message
Message sending can be throttled to control your sending volumes over time for any given batch message. This is useful if:
- There's a need to spread out sending volumes because your domain has issues handling large volumes of inbound traffic.
- You are warming an IP or sending to a list of newly acquired contacts and there's a deliverability concern with a particular volume.
- Your analysis of message open rates suggests that the number of messages per batch should be distributed unevenly. For example, front-loading the first batch and gradually tapering the volume.
Set up message throttling on a batch message
1. Click Edit in the Schedule Sending pane and select Throttled batch sending.
2. Select either Audience size per batch or Max number of batches.
Audience size per batch
- Auto: Specify the audience size per batch and the number of batches will be calculated automatically.
- Custom: Specify the number of batches and assign a percentage of the total audience to each batch.
- Max number of batches: Specify the maximum number of batches and the audience size per batch will be calculated automatically.
Choose whether you want your Batch interval to be Daily or Hourly.
- Daily: Send a batch once per day on specific days.
- Hourly: Send a batch on specific hours of specific days.
- Allowed days: Days of the week you would like the message to send.
- Allowed hours: Hours of the day you would like the message to send.
- Select minutes: Minutes within the hours of each day. For example, 10AM and 30 minutes will send at 10:30AM.
- Start batch sending: The date when the batch sending intervals will start.
- Start time: The time when the batch sending intervals will start.
In the next article, you can learn about message performance.