Overview

Cordial makes it easy to set and update subscribe status across channels for one or multiple contacts.

Setting previously unsubscribed contacts to subscribed is in violation of the CAN-SPAM Act and can result in non-compliance. 

Manually set subscribe status

1. Navigate to Contacts > Contact Profile and locate the desired contact.

2. Under the Channels tab, click Edit.

3. Set or change the contact's subscribe status for the applicable channel.

Set subscribe status in bulk

You can set subscribe status in bulk when importing contacts via Data Job.

Set subscribe status via API

You can set contact subscribe status using POST or PUT calls with the Contacts API as follows:

{
  "channels": {
    "email": {
      "address": "myname@example.com",
      "subscribeStatus": "subscribed"
    }
  },
  "forceSubscribe": true
}