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System events reference page

Overview

In this article, you'll find a list of system events available in Cordial. You can additional information about system events in the following articles:

All channels

Event Action Description
crdl_subscribeStatusChange Contact's subscribe status changed. See note about the defined properties for this event.
message-sent Message was sent as directed.

Email

Event Action Description
bounce Email was bounced and unable to be delivered to the address.
click Embedded link was clicked.
complaint Email was marked as spam by the recipient.
message-stopped Message stopped due to Quiet Hours being enabled.
open Email was opened by the recipient.
optout Recipient unsubscribed from the message.

Push

Event Action Description
crdl_app_close App was closed by the user.
crdl_app_install App was installed by the user.
crdl_app_open App was opened by the user.
crdl_{channelKey}_send_failure
Error received when trying to send to the device.
crdl_deep_link_open A deep link was opened from within the app.
crdl_device_notifications_manual_optin
Push notifications for the app were enabled by the user.
crdl_device_notifications_manual_optout Push notifications for the app were disabled by the user.
crdl_device_notifications_optout
Push notifications for the app were disabled automatically.
crdl_device_notifications_uninstalled
The application was uninstalled from a device. 
crdl_in_app_message_auto_dismiss The in-app message was dismissed automatically.
crdl_in_app_message_shown The in-app message was displayed.
crdl_in_app_message_manual_dismiss The in-app message was closed by the user.
crdl_inbox_read The in-app message was read by the user.
crdl_notification_delivered_in_background
A push notification has been delivered while the app is in the background.
crdl_notification_delivered_in_foreground A push notification has been delivered while the app is in the foreground.
crdl_notification_dismissed
A notification was dismissed by the user.
crdl_notification_tap A notification was tapped by the user.

Podium

Event Action Description
crdl-pdm-actn-expired
The orchestration session has expired.
crdl-pdm-actn-failed
The action associated with the orchestration failed.
crdl-pdm-actn-filtered Contact action has been filtered from the orchestration.
crdl-pdm-actn-ignored The action associated with the orchestration was ignored.
crdl_merged_contacts Two contact records were merged into a single record along with respective events and orders.
crdl-pdm-actn-success The action associated with the orchestration was a success.
crdl-pdm-goal-met-organic An orchestration goal was met.
crdl-pdm-triggered An orchestration was triggered.

 

Learn more about Podium Orchestrations here.

SMS

Event Action Description
crdl_phone_deactivation Phone number was deactivated by the mobile carrier.
crdl_sms_delivered SMS message was delivered by Cordial. 
crdl_sms_failed SMS message failed to deliver.
optout Recipient unsubscribed from the message.

REST API

Event Action Description
crdl_{channelKey}_send_failure
Error received when trying to send to the device.

You can learn more about Cordial's REST API here.

Other events

Event Action Description
crdl_contact_update_unique_constraint_error A contact update failed because a uniquely constrained attribute value was supplied and is already in use for another contact record.
crdl_graph_identified Phone number was deactivated by the mobile carrier.

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