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System events reference page

Overview

In this article, you'll find a list of system events available in Cordial. You can additional information about system events in the following articles:

All channels

Event Description Event in Audience Builder
crdl_subscribeStatusChange Contact's subscribe status changed. See note about the defined properties for this event. Subscribe status
message-sent Message was sent as directed. Sent

Email

Event Description Event in Audience Builder
bounce Email was bounced and unable to be delivered to the address. Bounce
click Embedded link was clicked. Click
complaint Email was marked as spam by the recipient. Complaint
open Email was opened by the recipient. Open
optout Recipient unsubscribed from the message. Optout

Push

Event Description Event in Audience Builder
crdl_app_close App was closed by the user. App Close
crdl_app_install App was installed by the user. App Install
crdl_app_open App was opened by the user. Note:  App Open
crdl_{channelKey}_send_failure
Error received when trying to send to the device. Failure 
crdl_deep_link_open A deep link was opened from within the app. Deep Link Open
crdl_device_notifications_manual_optin
Push notifications for the app were enabled by the user. Device Notifications Manual Optin 
crdl_device_notifications_manual_optout Push notifications for the app were disabled by the user. Device Notifications Manual Optout
crdl_device_notifications_optout
Push notifications for the app were disabled automatically. Device Notifications Optout
crdl_device_notifications_uninstalled
The application was uninstalled from a device.  Device Notifications Uninstalled
crdl_in_app_message_auto_dismiss The in-app message was dismissed automatically. In-App Auto Dismissed
crdl_in_app_message_shown The in-app message was displayed. In-App Displayed
crdl_in_app_message_manual_dismiss The in-app message was closed by the user. In-App Manual Dismissed
crdl_inbox_read The in-app message was read by the user. Inbox Read
crdl_in-app-dismissed The in-app message was dismissed. In-App Dismissed
crdl_notification_tap A notification was tapped by the user. Push Opened

Podium

Event Description
crdl-pdm-actn-expired
The orchestration session has expired.
crdl-pdm-actn-failed
The action associated with the orchestration failed.
crdl-pdm-actn-filtered Contact action has been filtered from the orchestration.
crdl-pdm-actn-ignored The action associated with the orchestration was ignored.
crdl-pdm-actn-success The action associated with the orchestration was a success.
crdl-pdm-goal-met-organic An orchestration goal was met.
crdl-pdm-triggered An orchestration was triggered.

SMS

Event Description Event in Audience Builder
crdl_phone_deactivation Phone number was deactivated by the mobile carrier. Deactivated
crdl_sms_delivered SMS message was delivered by Cordial.  Delivered
crdl_sms_failed SMS message failed to deliver. Failed
optout Recipient unsubscribed from the message. Optout

REST API

Event Description
crdl_{channelKey}_send_failure
Error received when trying to send to the device.

Other events

Event Description
crdl_contact_update_unique_constraint_error A contact update failed because a uniquely constrained attribute value was supplied and is already in use for another contact record.
crdl_graph_identified Phone number was deactivated by the mobile carrier.
crdl_merged_contacts Two contact records were merged into a single record along with respective events and orders.

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