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System events reference page

Overview

In this article, you'll find a list of system events available in Cordial. You can find additional information about system events in the following articles:

All channels

Event	Description	Event in Audience Builder
`crdl_subscribeStatusChange`	Contact's subscribe status changed. See note about the defined properties for this event.	Subscribe status
`message-sent`	Message was sent as directed.	Sent

Email

Event	Description	Event in Audience Builder
`bounce`	Email was bounced and unable to be delivered to the address.	Bounce
`click`	Embedded link was clicked.	Click
`complaint`	Email was marked as spam by the recipient.	Complaint
`open`	Email was opened by the recipient.	Open
`optout`	Recipient unsubscribed from the message.	Optout

Push

Event	Description	Event in Audience Builder
`crdl_app_close`	App was closed by the user.	App Close
`crdl_app_install`	App was installed by the user.	App Install
`crdl_app_open`	App was opened by the user. Note:	App Open
`crdl_{channelKey}_send_failure`	Error received when trying to send to the device.	Failure
`crdl_deep_link_open`	A deep link was opened from within the app.	Deep Link Open
`crdl_device_notifications_manual_optin`	Push notifications for the app were enabled by the user.	Device Notifications Manual Optin
`crdl_device_notifications_manual_optout`	Push notifications for the app were disabled by the user.	Device Notifications Manual Optout
`crdl_device_notifications_optout`	Push notifications for the app were disabled automatically.	Device Notifications Optout
`crdl_device_notifications_uninstalled`	The application was uninstalled from a device.	Device Notifications Uninstalled
`crdl_in_app_message_auto_dismiss`	The in-app message was dismissed automatically.	In-App Auto Dismissed
`crdl_in_app_message_shown`	The in-app message was displayed.	In-App Displayed
`crdl_in_app_message_manual_dismiss`	The in-app message was closed by the user.	In-App Manual Dismissed
`crdl_inbox_read`	The in-app message was read by the user.	Inbox Read
`crdl_in-app-dismissed`	The in-app message was dismissed.	In-App Dismissed
`crdl_notification_tap`	A notification was tapped by the user.	Push Opened

Podium

Event	Description
`crdl-pdm-actn-expired`	The orchestration session has expired.
`crdl-pdm-actn-failed`	The action associated with the orchestration failed.
`crdl-pdm-actn-filtered`	Contact action has been filtered from the orchestration.
`crdl-pdm-actn-ignored`	The action associated with the orchestration was ignored.
`crdl-pdm-actn-success`	The action associated with the orchestration was a success.
`crdl-pdm-goal-met-organic`	An orchestration goal was met.
`crdl-pdm-triggered`	An orchestration was triggered.

Learn more about Podium orchestrations here.

SMS

Event	Description	Event in Audience Builder
`crdl_phone_deactivation`	Phone number was deactivated by the mobile carrier.	Deactivated
`crdl_sms_delivered`	SMS message was delivered by Cordial.	Delivered
`crdl_sms_doi_optin`	Double opt-in message sent.
`crdl_sms_doi_confirm`	Double opt-in confirmed.
`crdl_sms_failed`	SMS message failed to deliver.	Failed
`optout`	Recipient unsubscribed from the message.	Optout

REST API

Event	Description
`crdl_{channelKey}_send_failure`	Error received when trying to send to the device.

You can learn more about Cordial's REST API here.

Other events

Event	Description
`crdl_contact_update_unique_constraint_error`	A contact update failed because a uniquely constrained attribute value was supplied and is already in use for another contact record.
`crdl_graph_identified`	Phone number was deactivated by the mobile carrier.
`crdl_merged_contacts`	Two contact records were merged into a single record along with respective events and orders.

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