Available skills

Audience AI Breakdown

Creates a report showing how contacts are distributed across Cordial AI attributes — such as purchase propensity, price sensitivity, engagement momentum, or send-time preference.

Example prompts

• "Break down my active email audience by AI attributes."
• "What percentage of my subscribers are high purchase-propensity?"
• "Profile my loyalty segment by crdl_ai dimensions."

Download: audience-ai-breakdown.zip

---

Audience Count Snapshot

Provides a live count of contacts matching a saved audience or custom criteria — without opening Audience Builder.

Example prompts

• "How many contacts are in my winback audience right now?"
• "What's the current count for contacts who purchased in the last 30 days?"
• "Give me a live audience count for [audience name]."

Download: audience-count-snapshot.zip

---

Audience Overlap

Analyzes overlap and differences between two audiences, including intersection size, members in one but not the other, and rule-by-rule comparison.

Example prompts

• "What's the overlap between my SMS subscribers and my email list?"
• "How many contacts are in audience A but not audience B?"
• "Diff these two audiences and explain why the counts differ."

Download: audience-overlap-diff.zip

---

Capability Adoption Audit

Audits which Cordial AI features are enabled in an account, which are actively being used, and which are available to activate — useful for QBRs and feature reviews.

Example prompts

• "What AI models and features do we have enabled?"
• "Which capabilities are we paying for but not using?"
• "Run a capability and adoption review for this account."

Download: capability-adoption-audit.zip

---

Contact 360 Trace

Explains what happened to a specific contact — confirming their record, consent state, suppression status, and send history — to produce a root-cause summary for anomalies or complaints.

Example prompts

• "What happened to this contact? Why didn't they receive our last send?"
• "Trace this contact's history and explain why they have four emails in a row."
• "Is this email address still subscribed, and when did it opt out?"

Download: contact-360-trace.zip

---

Data Dependency Trace

Traces a contact attribute back to its originating data job, supplement, and import feed to isolate the point of failure when a field goes blank, zero, or wrong.

Example prompts

• "Why is this attribute suddenly showing 0 for all contacts?"
• "What data job writes this field, and did the last import succeed?"
• "Trace this attribute back to its feed."

Download: data-dependency-trace.zip

---

Experiment Report

Determines the top-performing test variant and reports performance with statistical confidence — covering open rate, click rate, conversion, and revenue per email, with bot-adjusted metrics where applicable.

Example prompts

• "Who won the A/B test on this message?"
• "Show me subject-line test results with adjusted open rates."
• "Aggregate the split-test results across all sends of this automation."

Download: experiment-report.zip

---

Frequency Volume Revenue

Analyzes send volume and attributed revenue trends by engagement tier and time period to assess whether frequency changes are helping or hurting program performance.

Example prompts

• "Are we over-mailing? Show me send frequency vs. revenue."
• "Volume is down but revenue is up — show me the trend."
• "Break down sends per contact this period vs. last, by engagement tier."

Download: frequency-volume-revenue.zip

---

List Growth and Churn Trend

Breaks down monthly subscribes, unsubscribes, and net churn over a multi-year window — going beyond the platform's native 12-month dashboard limit.

Example prompts

• "Show subscriber growth by month for the last two years."
• "What's our net subscriber gain or loss per month, going back further than the dashboard allows?"
• "Monthly list size over time for our email channel."

Download: list-growth-churn-trend.zip

---

Orchestration Performance Report

Builds an accurate performance report for a Cordial orchestration — chaining node discovery to child sends to message-level performance so the numbers tie out correctly.

Example prompts

• "How is my welcome series performing?"
• "Show me results by node for this automation over the last 90 days."
• "Build a performance report for [orchestration name]."

Download: orchestration-performance-report.zip

---

Personalization Discovery

Explores what contact attributes exist in an account, what values they hold, and what data coverage looks like — so you know what's actually available to personalize on or segment by.

Example prompts

• "What can I personalize on in this account?"
• "What attributes exist and what values do they have?"
• "What's the data coverage for loyalty tier across my contacts?"

Download: personalization-discovery.zip

---

Program Performance Report

Builds a QBR-ready report of program performance across sends, engagement, and revenue — segmented by channel, promotional vs. transactional, and batch vs. automated — with period-over-period comparisons.

Example prompts

• "Give me an exec-level report on our program performance this quarter."
• "How is email vs. SMS performing this month vs. last?"
• "Break down sends and revenue by channel for the QBR."

Download: program-performance-report.zip

---

Send Health Diagnostic

Diagnoses why a send under-delivered, stalled, or shows an implausible delivered rate — reconciling intended audience size against queued, sent, delivered, and failed counts.

Example prompts

• "Why did this send only go to 3,000 of my 7,000-contact audience?"
• "This message is stuck processing — what's going on?"
• "Is the delivery rate on this send real, or is it inflated by failures?"

Download: send-health-diagnostic.zip

---

Where Used Lookup

Maps all downstream dependencies for a Sculpt block, contact attribute, coupon, or asset before it's edited or retired — so you know what will break before you make the change.

Example prompts

• "Where is this Sculpt block being used?"
• "What messages or orchestrations reference this attribute?"
• "Check all dependencies for this asset before I retire it."

Download: where-used-lookup.zip